Government of Saskatchewan
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Tuesday, September 16, 2014

300 - 1855 Victoria Avenue
Regina, Saskatchewan 
S4P 3T2

Inquiry: Mon-Fri -- (306) 787-9563

Sask911 Toll/Free Information Line: 1-866-757-5911
Fax: (306) 787-7107

The Office of the Fire Commissioner supports and manages the Sask911 system, which provides province-wide access to 9-1-1 emergency call taking. 9-1-1 calling is available from landlines and payphones in the province, and from cell phones and wireless devices if they are in range of a cell tower. The service is financed and supported through a monthly line fee on telephone lines and wireless devices.

Emergency calls are answered by trained call-takers located in 9-1-1 call centres - called Public Safety Answering Points - in Prince Albert, Saskatoon, Lloydminster and Regina. Technology enables the operators to identify the name, location, and phone number of the caller, which is particularly helpful in rural areas.

New technology implemented in 2010 enables call-takers to receive more precise information from callers using wireless devices. The technology now provides the approximate location of the mobile handset, but the information can vary from a few to several hundred metres, and does not provide a street address or apartment number. Wireless device users should be prepared to give a 9-1-1 call-taker as much information as possible about their exact location.

When the 9-1-1 call-taker has determined the nature of the emergency (police, fire or ambulance) the caller is transferred to the emergency dispatch operator, who takes more detailed information about the nature and location of the emergency.

Do you have questions about how the 9-1-1 service works and what happens when you make an emergency 9-1-1 call? Answers to many of your questions about Sask911 are provided in the link below, and in the Common Questions section of the Ministry web site.

The following phone numbers are for non-emergency inquiries about the Sask911 service:

  • The provincial contact for the Sask911 service is at 1-866-757-5911

Non-emergency contact information for specific locations:

  • City of Prince Albert PSAP: 306-953-4285
  • Regina Police Service PSAP: 306-777-6500
  • Saskatoon Police Service PSAP: 306-975-8234
  • Lloydminster PSAP: 306-825-6350

The Sask911 Incident Form can be used by any person or agency that has a concern or question about a 911 call that they may have made or been involved with. 

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